Frequently Asked Questions

Answers to frequently asked questions by supporters, sponsors and charities.

FIRST VISIT TO EVERYDAY HERO?

- Let us tell you a little bit about us

WHAT CAN I DO IN EVERYDAY HERO?

- Create a Supporter page
- Help a friend make a difference
- Spread the Word

CHARITY INFORMATION

- How does my charity join Everyday Hero?
- What are the benefits?
- What are the costs?
- How does Everyday Hero get paid?
- What is the process ensuring all funds donated go to my charity?

GENERAL INFORMATION

- What forms of payment do you we accept?
- Can I Donate direct to a charity or cause?
- What do you do with the money I've donated?
- Is it safe?
- Cookies
- Feedback, suggestions – Contact Us

FIRST VISIT TO EVERYDAY HERO? TOP

Let us tell you a little bit about us TOP

Our vision is to create a new caring economy whereby the process of everyday living creates benefits for people in need, community causes and the environment. We are also committed to making it easier, more efficient and more rewarding for people to contribute to these causes.
Our objective is to grow the overall donation pool available for distribution amongst not for profits by increasing the participation in fundraising by businesses and households alike, reducing the cost of raising these funds and by making ‘giving’ part of as many everyday transactions as possible.

WHAT CAN I DO IN EVERYDAY HERO? TOP

Create a Supporter Page TOP

Create positive change and make a difference by creating your own Supporter page for a charity or cause you care about. Click here

Help a friend make a difference TOP

Remember you can support your friends, family, co-workers or just someone who has inspired you by donating directly to their charity through your friends Supporter Page. Click here

Spread the Word TOP

The more people you tell about Everyday Hero, the bigger the difference we can make. Every little bit helps so tell your friends how they can make a difference through their everyday actions.

CHARITY INFORMATION TOP

How does my charity join EDH? TOP

Joining is easy. Simply click on the link and fill in a few contact details. We’ll be in touch to send you a copy of our terms and conditions.

What are the benefits? TOP

Everyday Hero offers: 

  • Access to unique fundraising tools for no upfront costs and no risk
  • The ability to reduce fundraising costs as a percentage of funds raised, meaning more money gets to the areas that need it most
  • The tools to attract more donations from your existing supporters, by harnessing their contact base
  • Access to new supporters through the viral nature of the distribution of Supporter Pages
  • New and innovative offers for your loyal supporters to support you through their everyday shopping and purchases
  • No additional administration or technical requirements on your part
  • All monies paid directly into your account fortnightly

TOP

How much does the charity get?TOP

Credit Card donations

We take a small 5.0% administration fee from the gross donation made to your charity. We also pass on a processing fee that varies dependent on your payment type. (VISA/Mastercard and AMEX)

We charge partner charities a yearly hosting fee of $300 plus GST.

Credit Card
VISA/Mastercard AMEX
Total Donation $25.00 $25.00
Service Fee
5% $1.25
5% $1.25
Processing Fee
2.1% + 23c $0.755
2.45% + 23c $0.8425
Total Fees $2.01 $2.0925
Donation to Charity $22.99 $22.9075

What is the process ensuring all funds donated go to my charity? TOP

All charities will be provided with the ability to reconcile all deposits with reports detailing all donations made. Charities can access this information through a password protected account to manage reports and file downloads.

All money is initially deposited into Everyday Hero’s agency account which is fully audited by Carthills Chartered Accountants.

GENERAL INFORMATION TOP

What forms of payment do you we accept? TOP

We accept the following payment methods: VISA, MASTERCARD, AMEX.

Everyday Hero uses the latest industry encryption technology to protect your details during all transactions. For credit card donations, you will be charged straight away when you donate. EVERYDAY HERO will be the name which will appear on your statement.

Can I Donate direct to a charity or cause? TOP

Yes. Search for your preferred charity here. When you find the charity you would like to support, click through to their charity profile, then click the “Donate Now” button and follow the steps to donate.

What do you do with the money I've donated? TOP

Everyday Hero has a secure, fast, real time payment processing service. That means your payment is processed immediately and all funds less fees are deposited into charity accounts every 14 days.

Cookies TOP

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Is it safe to use my credit card over the internet? TOP

Yes, it is extremely safe.

When transacting via our secure server, your credit card and personal details are encrypted using the latest industry standard SSL (Secure Socket Layer) 128 Bit encryption technology before being sent over the internet. Your credit card number is removed from our on-line server.

Feedback, suggestions – Contact Us TOP

We love to get your feedback on ways we can improve Everyday Hero. Click here